Help & FAQs

Questions, answered.

Everything about your volume stick, ingredients, shipping, subscriptions and returns.

The Product

What is the Volume Multi Balm?

A swipe-on balm with 5% Volufiline, PDRN and collagen that helps dry, depleted-looking areas look plumper, smoother and more hydrated — your targeted volume step, no needles.

How do I use it?

Swipe onto clean skin or over moisturizer wherever skin looks flat or dry — cheeks, smile lines, under-eyes, lips, neck. Gently blend until it melts in, and use daily. It takes about 10 seconds.

Is it the same as filler?

No — it's a skincare step, not a medical treatment. It helps skin look plumper and more hydrated; it doesn't inject or replace anything. Think of it as the everyday step between your moisturizer and the aesthetic-treatment conversation.

Will it actually work for me?

You'll feel the dewy, cushioned finish right away, and the plumper-looking effect builds with daily use. It's designed for skin that looks flatter, drier or more depleted after 40 — cheeks, smile lines and under-eyes.

Why 5% Volufiline and not more?

More isn't the goal. 5% is the level Volufiline is designed to work at, delivered in a format you'll actually reach for every day.

How soon will I see results?

You'll feel the dewy finish right away; the plumper-looking effect builds with daily use.

Where do I apply it?

Anywhere skin looks dry or depleted — cheeks, smile lines, under-eyes, forehead, lips, neck and décolleté.

Ingredients & Safety

What's in it?

The hero actives are 5% Volufiline (volume), PDRN (revitalize) and collagen (smooth). The full ingredient list is printed on the pack. [Add full INCI list]

Is it safe for sensitive skin?

It's formulated to be gentle enough for daily use, including sensitive skin. If you're unsure, patch test on your inner arm first.

Can I use it if I'm pregnant or breastfeeding?

If you're pregnant or nursing, we recommend checking with your doctor before adding any new product to your routine. [Confirm brand stance]

How do I patch test?

Apply a small amount to your inner forearm, leave it for 24 hours, and check for any reaction before using on your face.

Orders & Shipping

How much is shipping and how long does it take?

Shipping is a flat $4.99, and it's free on the 2- and 3-pack. Delivery times vary by location — you'll get a tracking link as soon as your order ships.

When will my order be dispatched?

Orders are typically dispatched within 24 hours on business days.

Can I track my order?

Yes — you'll receive a tracking link by email the moment your order ships.

Do you ship internationally?

[Confirm — e.g. currently US only, or list regions and rates]

Subscriptions

How does Subscribe & Save work?

Choose Subscribe & Save at checkout to get [X]% off every order, delivered every 30 days. Skip, change or cancel anytime — no lock-in.

Can I skip or cancel a delivery?

Yes — you can skip, reschedule or cancel anytime from your account, with zero commitment.

How do I change my subscription?

Log into your account to change the frequency, quantity, or your next delivery date whenever you like.

Returns & Guarantee

What's your return policy?

Every order is backed by our 30-Day Money-Back Guarantee. If you don't love your results, contact us within 30 days of delivery for a refund.

How do I start a return or refund?

Contact us within 30 days of delivery and we'll walk you through it. [Add support email / returns link]

Still need help?
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Support hours: Monday–Friday, 7am–3pm